Joel Devich

Biography:

Military Experience: 4.3 years

Work Experience: 13.6 years

Military Service:

Rank: Observation/Scout Helicopter Repair
Branch/Position: Army
Period: June 1999 - January 2000
Occupation: Observation/Scout Helicopter Repairer (RC)
Duties Description:
Delaware Army National Guard * Responsible for maintenance of Bell OH-58 Kiowa helicopters costing $4, 900,000 each. * Kept detailed logs of all maintenance completed for FAA and pilot review. * Completed the United States Army nine week Observation/scout helicopter repair course at number 1 in the class.
Rank: Specialist
Branch/Position: Army
Period: February 2000 - November 2003
Occupation: 88M - Motor Transport Operator - 88M
Duties Description:
Operates all wheel vehicles and equipment over varied terrain and roadways for support of combat operations; manage entrucking and detrucking of personnel being transported; oversees and checks proper loading and unloading of cargo on vehicles and trailers; secure cargo against inclement weather, pilferage and damage; operates vehicle component material handling equipment (MHE), as required; employs land navigation techniques; must be knowledgeable of tactical automated communications systems and weapons when they are mounted on the vehicle; corrects and reports all vehicle deficiencies.

Work history:

Job Title: Program Data Analyst
Company: Department of Veterans Affairs- Compensation Service
Period: February 2023 - present
Role Description:
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Accomplishments,
Projects, Duties, and Related Skills:

· Serves
as an advisor to the Supervisory Data Analyst, Military Exposures Team, on
technical management, implementation, and maintenance of VBA guidance related
to Gulf War Military Exposure (GWME) and other military exposures.

· Shares
in the responsibility of planning, influencing, reviewing, and developing
internal policies and procedures and oversight of the technical work performed
by employees developed guidance.

· Develops
strategies and recommendations to assist senior officials in establishing and
evaluating policy development, performance, and outcomes.

· Identifies
areas of research and analysis, original studies, and recommendations for
changing policy and related guidance. Anticipates organizational needs based
upon broad agency policy.

· Supports
CS leadership and team members on data analytics related to GWME and military
exposure illnesses and injuries. Supports implementation, maintenance, and
regular/recurring review of policies and procedures related to GWME and
military exposure.

· Leads
and supports data driven team projects, presents findings and recommendations
involving the analysis of complex problems and enduring issues related to GWME
and military exposures.

· Maintains
and builds professional relationships with VHA clinicians and health system
staff administrators for the purpose of information sharing.

· Leads
the development and conduct of program analysis and valuations. Determines
evaluation assumptions, data collection and analysis requirements, and
analytical or modeling techniques to be used.

· Manages,
evaluates, and conducts independent business case analysis, end analysis of
alternatives of programs and policy improvement initiatives that involve
complex technical parameters across CS. Serves as subject matter expert and
provides guidance and training to VBA programs and VBA

· Central
Office in the development, implementation, and evaluation of program and
performance management processes.

· Develops,
tracks and reports on the appropriate measures and metrics in CS.

· Tracks
and monitors changes and developments in analytical research and technology.

· Communicates
key analytic advances and supports analytical projects that require advanced
analytics such as predictive parentheses forecast and decision analytics.
Job Title: Management Analyst
Company: Department of Veterans Affairs- National Work Queue
Period: May 2019 - February 2023
Role Description:
Hours
per week: 40

Series:
0343 Pay Plan: GS Grade: 13

Job
Related Training:

Lean Six Sigma Yellow Belt in progress

Lean Six Sigma White Belt completed June 2021

Lean Six Sigma Lean Management completed May 2021

Leadership for Non-Supervisors completed May 2021

Project Management Level One completed September 2020

Management and Program Analysis: Data Collection and Analysis completed
June 2020

Tableau Usage and Data analysis completed August 2019

Accomplishments,
Projects, Duties, and Related Skills:
- Analyzes
  and evaluates, on a quantitative and/or qualitative basis, the
  effectiveness of NWQ programs or operations in meeting established goals,
  measures, and objectives.
- Analyzes
  and prepares program status reports for review at all levels.
- Obtains
  raw data from NWQ activities; evaluates and converts data into meaningful
  charts, networks, and other management tools. Uses latest program
  management information concepts to ensure that all segments and aspects of
  the NWQ program are shown in proper perspective.
- Conducts
  intensive review and analysis of proposed versus actual accomplishments.
  Determines alternative courses of action and recommends changes in program
  goals based on trade-offs in time, cost, and manpower requirements.
- Identifies
  and analyzes priority areas or functions for emphasized coverage due to
  particular mission interest, urgency, publicity, or other needs.
- Interprets
  findings resulting from studies that are independently developed.
  Completes analyses of data and identifies programmatically significant
  findings.
- Performs
  program cost analyses such as development of life cycle or other cost
  analyses of projects, or performance of cost benefit or economic
  evaluations of programs.
- Coordinates
  with top management and technical project officers to develop policies,
  procedures, standards, and methods for collecting, processing, analyzing,
  summarizing, and presenting statistical, financial, cost, and performance
  data needed for NWQ program evaluation.
- Forecasts
  and estimates program requirements through the use of special reports,
  statistical and graphical analysis, project summaries from schedules, flow
  charting, review of work methods, evaluation of obligation and expenditure
  rates, cost analysis, etc.
- Reviews
  program surveys, special studies, project reviews, literature searches,
  fact t finding, etc., to identify trends, problem areas, inefficiencies,
  and inconsistencies in NWQ operations.
- Uses
  numerous automated systems to monitor program performance, perform
  statistical, trend, and problem analysis, and to develop and implement new
  methods to control and support interrelated program areas. Prepares
  programmatic reports, justifications, charts, graphs, statistical and
  brief narrative data, etc., for presentations and briefings.
- Aids in
  the development of modifications, revisions, and the implementation of
  procedures to improve the effectiveness and efficiency of NWQ program
  operations.
- Conducts
  studies directed by VBA senior management involving a wide variety of
  complex workload problems and requiring extensive knowledge of higher
  headquarters plans and programs as they relate to future management plans
  and workload goals.
- Studies
  and reviews typically involved complex organizational interrelationships
  and the recommended solutions that require the development of new or
  substantially modified organizational structures, work systems,
  procedures, and staffing solutions. Such recommendations are controversial
  in nature and would have significant impact on the activity and work
  environment of VBA employees so that the analyst must exercise mature
  judgment and a considerable degree of persuasion in gaining unified
  acceptance of NWQ related recommendations.
- Participates
  in discussions, meetings, conferences and conference calls with agency
  administrators, senior subject matter and technical personnel, and other
  federal agency officials to secure and provide information; investigate
  facts; present conclusions, recommendations, and alternatives; obtain
  concurrence; develop alternate courses of actions; and mutually resolve
  problems.
- Advises
  management of unique conditions and issues which affect program activities
  and provides guidance on interpretation and implementation of new and
  revised legislation, policies, regulations, and procedures.
- Performs
  other duties as assigned.
Job Title: Authorization Quality Review Specialist (AQRS)
Company: Department of Veterans Affairs
Period: June 2017 - May 2019
Role Description:
Hours
per week: 40

Series:
0996 Pay Plan: GS Grade: 12

Job
Related Training:

VSR Challenge
completed November 2009

Passed the VSR
Certification of Skills Test

AQRS Challenge
completed July 2017



Accomplishments,
Projects, Duties, and Related Skills:

· The
Wilmington Error Trend Tracker: I have created and implemented a VSR error trend tracker for the
Wilmington Regional Office. This tracker enables me to enter any given VSR’s
errors as they are received and compile a trend for that VSR for both monthly
and yearly totals. With these totals I am able to do the following:

o The
totals are transferred from each individual VSR onto a chart allowing the VSR
and/or management to see their error trend to date.

o Additionally,
this tracker then gathers all information from each VSR and compiles it onto a
station wide error trend calculation and creates a station wide chart.

o Per
managements desire, I am then able to link each fiscal year current to last and
compare the error trends for each fiscal year on a station wide basis.

o I am
then able to conduct a statistical analysis of quality review trends,
significant problem areas, and processes requiring improvement ant tailor in
office training.

o (Please
see the attached copy of the error trend tracker. Please note that the errors
have been changed to give examples of the tracker use and not actual Wilmington
error trends).

· Subject
Matter Expert for Veterans Benefits Management System User Acceptance Testing: Starting in October 2013 as a VSR I was
selected as a tester for new Veterans Benefits Management System (VBMS)
releases. I have continued testing currently as an AQRS and have completed to
date a total of 18 testing cycles. Each testing cycle ranges from two weeks up
to one month. As a subject matter expert (SME) I am expected to use my integral
knowledge of claims development and now claims review to help the Office of
Business Process Integration to identify the following:

o Defects
in the current build of VBMS and the seriousness of each found issue.

o Enhancements
to the current system or build to make the system more user friendly.

o Tips
and training advice for the field based on each testing cycle.

o As a
tester we represent all end users in the field when speaking with the non-VA
program developers to better understand how we need the system to function to
complete development on claims.





· End
of Month, Fiscal Year, and Special Assignment Pushes: As an AQRS I have an intimate knowledge of
the rules and regulations for development. As the mission changes monthly and
yearly in the regional office I have been able to adjust my workload to help
the station meet the current priority. Examples of shifting priority include
but are not limited to the following:

o Shifting
from AQRS reviews to complete station development for an end of the month or
fiscal year push.

o Assisting
the Quality Review Team (QRT) coach in review of error rebuttals received from
the field.

o Assisting
with the In-Process Review (IPR) project in fiscal year 2018.

o Assisting
with the Individual Quality Review (IQR) backlog fiscal year 2017-2019.

· Delegation
of Wilmington Regional Office: The Wilmington Regional Office (RO) is small with an employee total of
no more than twenty-three. The Wilmington RO has one Officer in Charge
(OIC)/coach and one assistant coach. When both the OIC and assistant coach are
out of the office I have overseen the Wilmington RO via delegation memorandum.
During these times I oversee everything in the office from public contact over
site to rating and authorization. The single exception is approval of leave
which is directed to the Philadelphia Regional Office.

•Interpret
Federal law and regulations to ensure reviews follow National policies.

•Plan, schedule,
and carry out reviews concerned with the analysis and evaluation of claims
processing to identify trends to recommend training for rater and authorizing
officials.

•Perform
individual quality reviews to determine the authorization quality level of
Veteran Service Representatives (VSRs) for purposes of individual performance
awards. Exercise discretion and judgment when determining whether to broaden or
narrow the scope of reviews based on managements needs.

•Serve as
technical advisor to management in order to develop claims processing
solutions.

•Develop local
procedures to supplement regulations and directives or to reflect changes in
the law and regulations.

•Ensure program
requirements imposed by organization regulations and legal requirements are met
and / or implemented.

•Prepare
documentation to support unfavorable findings, including the appropriate
citations, in order to provide justification for error decisions and indicate
required actions and define administrative requirements.

•Discuss results
of claim review with management regarding the quality of work.

•Complete
preparation of reports and briefings to provide assessments to the first-line
supervisor detailing strengths and weaknesses observed in the VSRs and to
identify ways for improvement. Provide advice to management on related issues.

•Prepare and
conduct formal and refresher training sessions.

•Develop methods
to address individual learning needs and offer feedback to identify and correct
deficient areas.

•Conduct
statistical analysis of quality reviews to identify trends, significant problem
areas, and processes requiring improvement.

•Document error
inconsistencies and/or anomalies and relay quality trend information with
management on an ongoing basis for use in operations, decision making, and
planning.





Other related
duties assigned:

1. OIF/OEF
Coordinator (includes outreach for Delaware National Guard, Reserves, and the

Yellow Ribbon program)

2. Seriously
Injured/Very Seriously Injured Coordinator

3. DPRIS
Coordinator/ Administrator

4. Joint Services
Records Research Center Coordinator

5. Military
Records Specialist

6. Public Contact

7. Supply Officer
(SSD) Initiate action to ensure that cost, vendor schedule procedures, and
vendor policies are current and implemented. Prepare the budget for station
460.

8. Social
Security Administration Coordinator

9. eBenefits
Administrator

10. VBMS Tester
August 2013-2019
Job Title: Senior Veterans Service Representative (SVSR)
Company: Department of Veterans Affairs
Period: July 2009 - June 2017
Role Description:
Hours
per week: 40

Series:
0996 Pay Plan: GS Grade: 11

Job Related
Training:

VSR Challenge
completed November 2009

Passed the VSR
Certification of Skills Test





Accomplishments,
Projects, Duties, and Related Skills:

· Locating
and interpreting federal laws, regulations, and policies and correctly applying
them to develop claims and analyze the accuracy of these claims.

· Prioritizing
daily workload to meet timeliness deadlines according to priority.

· Reviewing
current and past claims for errors to ensure quality expectations are meet

outlined standards.

· Development
of claims including, analyzing and evaluating current veterans and claim needs,
researching veteran’s military histories, reaching out to third parties for claims
based information.

· Working
as a liaison/advocate between the veteran and the Department of Veterans
Affairs in relation to each individual claim’s needs.

· Evaluating
and tracking case load based on national standards using multiple tracking
systems.

· Analyzing
changes in laws, guidelines, goals, and objectives and implementing training
and strategies to update claims processing procedures.

· Communicating
orally and in writing with co-workers on proper implementation of new and old
standards and training needs.

· Compiling
report information for all employees within the Regional Office.



Extra Duties Include:

1. OIF/OEF
Coordinator (includes outreach for Delaware National Guard, Reserves, and the

Yellow Ribbon
program),2. Seriously Injured/Very Seriously Injured Coordinator, 3. DPRIS
Coordinator/ Administrator, 4. Joint Services Records Research Center
Coordinator, 5. Military Records Specialist, 6. Public Contact, 7. Supply
Officer (SSD), 8. Social Security Administration Coordinator, 9. eBenefits
Administrator, 10. VBMS Tester August 2013-Present

Education:

Wilmington University
Bachelor's Degree – Middle Level Education Grades 6-8
Period: August 2026 - May 2009
Delcastle Technical High School
High School – Carpentry
Period: August 2026 - June 2000

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