David Strauss

Military Service:

• Rank: Sergeant

  Branch/Position: Marine Corps

  Period: July 2011 - July 2017

  Occupation: 6048 - Flight Equipment Technician

  Security Clearance: Secret Clearance

  Duties Description:
  Flight equipment technicians inspect, maintain, and repair parachutes; flight survival equipment; flight equipment; carbon dioxide; and gaseous and liquid oxygen equipment. Flight equipment technicians inspect, maintain, and repair parachutes; flight survival equipment; flight equipment; carbon dioxide, and gaseous and liquid oxygen equipment

  Training courses:

  • Lean Six Sigma White Belt
  • Lean Six Sigma Yellow Belt
  • USMC Corporals Course
  • CDQAR
  • CDI

Work history:

• Job Title: Customer Account Manager

  Company: AMN Healthcare

  Period: November 2020 - July 2022

  Role Description:

   Resolve Healthcare Professionals' (HPs) inquries regarding
  paycheck earnings and deductions, federal and state taxation, and
  reimbursements in line with IRS guidelines. The role manages an account of over
  1,100 Healthcare Professionals and maintains industry recognized benchmarks
  (SSPA) for resolution time, Average Speed To Answer, and customer satisfaction.
  The Account Manager works in partnership with an assigned group of internal
  business partners in order to increase higher customer retention, market share
  and revenue. This individual demonstrates customer service and maximizes
  staffing fill rates accurately documenting in all applicable systems, and in a
  timely fashion.  

• Job Title: Senior Client Support Specialist

  Company: AMN Healthcare

  Period: July 2022 - present

  Role Description:

  Responsible for optimizing healthcare delivery organizations,
  implement action plans for time processing work flows and ensure overall client
  satisfaction while mitigating cost. Partner with departmental leadership and
  vendor representatives to enhance service delivery, acquire unbilled revenue,
  and performance reporting. The position requires a strong understanding of
  client organizations, state & federal labor laws, and the ability to manage
  contingent labor workflows effectively.  

• Job Title: Sales Manager

  Company: 24 Hours Fitness

  Period: July 2016 - October 2019

  Role Description:

   The Sales and Service Manager (SSM) ensures the club
  delivers an outstanding and well-rounded sales service experience to all guests
  and members through a compelling approach of offering membership, fitness and
  retail products and services. The SSM is responsible for hiring and developing talented
  team members who build relationships and translate the value of 24 Hour Fitness
  product and service offerings, have a strong focus on behaviors that drive
  member acquisition and retention, and proactively review process and team
  member effectiveness. The SSM drives both successful guest and member
  engagement, and attainment of sales revenue goals.