John Jones
Biography:
Work Experience: 20.5 years
Work Experience:
Proven Account Manager/Account Analyst with extensive experience in a global corporate environment. Strong commercial customer service skills including customer service, billing, and account payable. Able to multi-task, analyze data, and resolve customer problems.
Work history:
Job Title: Account Manager/Account Analyst
Company: Republic Services, Inc. (formerly Allied Waste)
Period: January 2004 - December 2009
Role Description:Managed book of business for 30 national account commercial customers with $30M annual sales. Coordinated the daily activities of customer waste needs to ensure profitability, contract compliance and customer satisfaction. Worked closely with the sales team to develop and maintain long-term customer relationships which resulted in a 90% customer satisfaction ratio. Implemented annual customer price increases which resulted in additional $110,000 in annual revenue. Resolved escalation of problems in service, account payable and billing to reduce customer complaints by 90%. Analyzed customer pricing and service requirements to ensure contract compliance. Selected by department manager to train new employees of the group. Selected to manage and review all underbilled accounts for lost revenue recovering about $100,000.Job Title: Implementation Team Supervisor
Company: Allied Waste (formerly BFI)
Period: January 2003 - December 2004
Role Description:Supervised a staff of 5 implementation team members to ensure new national accounts were implemented within contract compliance. Reviewed all customer contracts to ensure successful implementation of new accounts resulting in 85% accuracy. Conducted weekly conference calls and meetings with customers and team members increasing productivity and communication to 95%. Managed workflow and reviewed work of team members improving quality of work. Prioritized work to ensure the implementation timelines were met per contract terms.Job Title: Account Manager Supervisor
Company: Allied Waste (formerly BFI)
Period: January 2001 - December 2003
Role Description:Supervised a staff of 10 Account Managers for 100 national account customers totaling $150M in annual revenue. Implemented all new accounts to ensure contract compliance. Analyzed customer pricing and service requirements for accuracy. Managed the workflow of every Account Manager which increased department productivity. Conducted team meetings with other department heads to discuss the implementation and contract requirements of all new national accounts improving communication between departments. Presented the implementation process in national account customers-made visits at customer corporate headquarters improving corporate image. Implemented all customer price increases which resulted in additional $50,000 in annual revenue.Job Title: Account Manager
Company: Browning Ferris Industries (BFI)
Period: January 1997 - December 2001
Role Description:Managed a group of assigned national accounts. Analyzed customer pricing and service requirements for accuracy. Handled escalations of all service and billing issues. Implemented annual customer price increases which resulted in additional $25,000 in annual revenue.Job Title: Implementation Coordinator
Company: Browning Ferris Industries (BFI)
Period: January 1995 - December 1997
Role Description:Selected as 1 of 2 employees to start the first Implementation Team of National Accounts. Created methods, procedures and timelines for the implementation process which eliminated unnecessary processes. Examined all customer contracts and exhibits for accuracy to ensure successful implementation of the accounts. Gathered all necessary information and documents from the customer improving quality of work.Job Title: Customer Service Representative
Company: Browning Ferris Industries (BFI)
Period: January 1994 - December 1995
Role Description:Communicated and handled all customer service request by telephone. Solved all customer requests including service, billing, and accounts payable for an assigned group of commercial customers. Led the customer service group resulting in a company award, 'Vendor of the Year for 1995' from its national customer Marshalls/TJ Maxx.
Education:
University of North Texas
Bachelor's Degree – Banking and Finance
Period: Invalid date
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