Job Specifications
Remote
$70,000 - $160,000 annually
18 days ago
Full Time
Last Jobs You Viewed
IT Service Management & Operations Professionals
Join Our Talent Community!
WHO WE ARE:
SourceAmerica connects people with disabilities and veterans to meaningful employment opportunities. We are currently pipelining talent on behalf of our nonprofit network, which anticipates opportunities for IT professionals. Employment opportunities are with a nonprofit agency within the SourceAmerica network. Many positions support federal government contracts and may be performed remotely or onsite depending on contract requirements.
JOIN OUR TALENT NETWORK
We are actively building a pipeline of IT service management, service delivery, and operations professionals for future opportunities.
POTENTIAL OPPORTUNITIES
Service Desk Manager
Incident Manager
Change Manager
Problem Manager
Knowledge Manager
IT Operations Manager
Service Delivery Manager
Release Manager
ITIL Process Analyst
COMMON RESPONSIBILITIES
• Managing IT service desk and operational support activities
• Leading incident, problem, change, release, or knowledge management processes
• Monitoring service performance, KPIs, and SLAs
• Coordinating cross-functional teams to resolve issues and improve service delivery
• Supporting ITIL-based process improvement and service enhancement initiatives
• Preparing operational reports, dashboards, and documentation
• Maintaining governance, workflow, and operational procedures
• Supporting technology modernization and organizational transformation efforts
Requirements
COMMON QUALIFICATIONS
• Experience in IT service management, service delivery, operations, or service desk
• Knowledge of ITIL principles and service management best practices
• Experience with incident, problem, change, request, or knowledge management processes
• Familiarity with ServiceNow, Jira Service Management, BMC Remedy, or similar platforms
• Strong analytical, organizational, and communication skills
• Experience collaborating with technical teams, stakeholders, and customers
• Preferred certifications include: ITIL Foundation or higher, PMP, Scrum Master, Lean Six Sigma, ServiceNow certifications
SALARY RANGE- $70,000 - $160,000 annually
Salary ranges provided are estimates only and may vary based on experience, location, contract requirements, education, certifications, and market conditions.
ADDITIONAL INFORMATION
• Our Workforce Management Team will review your resume and may include you in our talent pipeline for future opportunities. If you do not wish to be added, please email talentacquisition@sourceamerica.org to opt out.
• Employment is through a nonprofit agency within the SourceAmerica network.
• Work arrangements may be remote or onsite, depending on contract requirements.
• Security requirements vary by position and may include background screening, Public Trust eligibility, or the ability to obtain and maintain a government-issued security clearance.
• Opportunities are available across multiple experience levels.
• Hiring decisions are made by the nonprofit employer based on the requirements of specific positions.
FUTURE OPPORTUNITY NOTICE
This job posting is intended to build a pipeline of qualified candidates for current and future opportunities. By applying, you may be considered for multiple openings, programs, and customer environments that align with your skills, experience, work location preferences, and clearance status. Specific responsibilities, work locations, schedules, and contract requirements may vary based on business needs and customer requirements.
Please contact TalentAcquisition@sourceamerica.org to request accommodation or support during the application process.